Thursday, August 25, 2011

Problem solved!

Met a client yesterday to deal on the Honda CR-V DVD player. After he got everything installed on his car, he called me said that having few problems on the player, I was worried how to solve the problem for him and decided to meet him today morning to check out the problems that he mentioned. Luckily the client is nice even the player has some problems.

Woke up early today to meet up with the client and check out the problems that he mentioned. He mentioned the GPS can't get signal, was keep on figure out for him and he drove me around to test but still unable to get the signal. I was suddenly think of will it because of wrong file selected, once selected the other file, it got the signal! We were so happy!

After the GPS signal problem solved, comes to steering control problem, he unable to get the steering control sync with the player because the player interface locked with a passcode. Was keep on calling supplier and manufacturer to get the passcode, at last got the passcord and set the steering control with him, finally done! We were so happy again!

So, it's just consider technical problem, not the problem cause by the player.

Through out the whole process, I gained much more experience about the problems that may face by client. It's really a good experience for me. God blessed!

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